Customer Service Adviser, Business Banking

Job details

Pay

• £24,000 - £27,000 a year

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Job type

• Full-time

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Shift and schedule

• Rotating shift

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• Monday to Friday

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Location

Manchester

Benefits

Pulled from the full job description

• Work from home

Customer Service Adviser, Business Banking

Full job description

We're determined to bring in cash work for everybody.

We're saying farewell to the muddled and befuddling methods of customary banking.

With our hot coral cards and get-compensated early element, joined with monetary training via online entertainment and our honor-winning client support, we have a long history of making enchanted minutes for our clients!

We're not tied in with selling items - we need to tackle issues and change to survive Monzo ❤️

Hear from our group about the thing it's like working at Monzo ✨

Remote | £24,000 - £27,000 + Advantages

Begin date - September second - you should be accessible for a very long time from this date without any occasions, arrangements, or conflicts to go to preparing (Monday - Friday, 9 am - 5:30 pm all remote)

We will close this advert once we have an adequate number of utilizations so kindly apply quickly

️ Working hours - 37.5 hours out of each week including Bank Occasions on a rotational premise covering 6 am - 10 pm with two entire ends of the week and undoubtedly another fractional end of the week off at regular intervals

Our Business Banking Group

Client Activities are the core of Monzo ❤️ and each Client Care Counsel can tackle issues rapidly and with insignificant fights. You'll be working in our Business Banking client activities group, being our client's primary place for any questions and issues they might have and offering help by telling the truth and being straightforward with our clients through our in-application visits, messages, and using the phone.

You'll assume a critical part by...

Spotting designs and distinguishing possibly weak clients as well as monetary wrongdoing, alluding clients to particular regions where required.

We'll give you every one of the instruments and preparation you want so you know precisely how installment frameworks work, and you'll pay attention to clients' interests with inspiration, compassion, and persistence. Then, at that point, you'll fix anything the issue is and prevent it from reoccurring.

You'll likewise be on the money to help your associates when you feel prepared to do so.

Customer Service Adviser, Business Banking

We'd love to hear from you if…

• You're passionate about building great rapport and providing a fantastic experience that makes a difference to our customers

• You're confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify, and guide our customers to positive resolutions.

• You're to multitask and switch focus in a fast-paced environment

• You're motivated by working towards performance targets

• You're comfortable navigating systems and technology

• You have a high standard of written and verbal English.

• You're a UK resident over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this)

• Experience working in a customer service role and/or business banking is preferable but not essential

Customer Service Adviser, Business Banking

What's in it for you

£24,000 - £27,000 ➕share options.

Remote

We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.

£1,000 learning budget each year to use on books, training courses, and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

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