Coordinating Nurse at International SOS

Job details

Pay

• £43,470 a year

• 
  

Shift and schedule

• Monday to Friday

• 
  

Location

London W4

Benefits

Pulled from the full job description

• Annual leave

• Childcare

• Company pension

• Discounted gym membership

• Paid volunteer time

• Private medical insurance

Full job description

Are you passionate about making a difference in global healthcare, keen to expand your clinical expertise, and eager to work in an internationally renowned medical and security services company? International SOS, the world’s leading provider of medical and security assistance, is offering an exciting opportunity to be part of a team that spans 90 countries. With over 12,000 employees in more than 1,000 locations globally, we are proud to deliver high-quality telehealth and digital health solutions to Fortune 500 companies, NGOs, and governments worldwide.

About International SOS

Established over 35 years ago, International SOS has grown to become the global market leader in telehealth services and medical assistance. From corporate clients to government organizations, we serve a broad range of industries, offering innovative healthcare and security services that set the benchmark in medical excellence. As part of our growing team, you will contribute to a mission-driven organization that prioritizes quality healthcare, patient safety, and medical innovation.

We are currently seeking a Coordinating Nurse to join our office-based team at Chiswick Park, London. This is a unique opportunity to utilize your nursing skills in an environment where every day brings a new challenge. You’ll be part of a diverse team that delivers essential medical services around the world—all without the strain of night shifts.

Why This Role is Unique

This isn’t just another nursing position. As a Coordinating Nurse, you’ll be in direct communication with patients and medical professionals across 27 countries, working alongside colleagues who are just as dedicated to patient care as you are. You’ll have the opportunity to make critical decisions in high-pressure situations, whether it's guiding a patient in a remote part of the world, arranging medical evacuations, or offering pre-travel health advice. Every day is different, and the opportunity to work with a global team means constant learning and professional development.

Key Responsibilities of a Coordinating Nurse

As a Coordinating Nurse, you will be at the forefront of our mission to deliver outstanding medical care to patients around the world. Your daily responsibilities will include:

1. Telephonic Triage and Medical Assessment
   One of the core functions of this role is conducting telephonic triage. You will receive calls from patients located anywhere in the world, assessing their medical conditions through a combination of clinical knowledge and available medical data. From managing complex medical emergencies to offering primary care advice, you’ll provide evidence-based recommendations, ensuring patients receive the care they need.

2. Pre-Travel Medical Advice
   You’ll be responsible for advising clients on travel-related health risks. This involves assessing pre-trip medical conditions, vaccination requirements, and travel health risks based on the patient’s destination. In many cases, you will be the first point of contact for patients planning trips to areas where healthcare access may be limited, requiring you to provide expert guidance on staying safe and healthy.

3. Assessing Standards of Care
   An essential part of this role is assessing the quality of medical care available in the patient’s location, and comparing it against international standards. Based on these assessments, you’ll determine the most appropriate course of action, whether it involves coordinating local treatment, arranging transport to a higher standard of care, or providing guidance on fitness to fly.

4. Coordinating Global Medical Care
   Whether it’s arranging a consultation with a local healthcare provider, liaising with international medical professionals, or directing patients to the best medical facilities in their region, your work will have a direct impact on the quality of care patients receive. You’ll use your clinical judgment and a tailored risk analysis approach to make these decisions, balancing the patient’s condition with the geographic limitations of their location.

5. Medical Evacuations and Repatriations
   In cases where patients require specialized treatment that’s not available locally, you will coordinate medical evacuations and repatriations. This might involve organizing a medical escort via a commercial airline or arranging an air ambulance for critical cases. You will also have the unique opportunity to act as a medical escort for these operations, ensuring that patients receive the care they need during transport.

6. Quality Improvement Initiatives
   As part of International SOS’s commitment to excellence, you’ll also have the opportunity to participate in internal quality improvement projects. These initiatives are designed to enhance the services we offer, and your input will help shape the future of global telehealth and medical assistance.

Who We're Looking For

The role of a Coordinating Nurse requires a unique combination of clinical expertise, adaptability, and strong communication skills. To succeed in this position, you should meet the following criteria:

• NMC Registration and Clinical Experience: You should be a registered nurse with the Nursing and Midwifery Council (NMC), with around 5 years of experience in ICU, emergency care, or related fields. Your broad clinical knowledge will enable you to manage a wide range of medical situations, from routine primary care to complex emergencies.

• Global Health Experience: Experience in global health, public health, military nursing, humanitarian work, or travel medicine is highly desirable. This background will prepare you to deal with the unique challenges of coordinating care across different healthcare systems and geographical locations.

• Critical Thinking and Problem Solving: The ability to identify and escalate critical medical issues is essential in this role. You’ll need to thrive under pressure, make decisions quickly, and adapt to fast-paced situations.

• Excellent Communication Skills: As this is a telehealth position, a professional and empathetic telephone manner is crucial. You’ll also need proficiency in MS Office applications and databases. Fluency in English is required, and additional language skills are an advantage.

Why Choose International SOS?

We believe that our employees are our most valuable asset, and we are committed to providing a supportive, inclusive, and enriching work environment. As a Coordinating Nurse, you’ll enjoy a host of benefits designed to help you thrive both personally and professionally:

• Competitive Salary: With a base salary of £43,470 per annum, this role offers excellent remuneration based on your experience.

• Comprehensive Health Coverage: We provide Bupa health and dental insurance, along with life assurance and a robust pension scheme.

• Professional Development: Enjoy a fully-paid 3-month induction and ongoing coaching to support your transition into the role. We also fund UK Resuscitation courses, including ILS and ALS training, ensuring that you stay up-to-date with the latest medical practices.

• Work-Life Balance: This is an office-based role with no night shifts. You’ll work 7.5-hour shifts, typically from Monday to Friday, and enjoy a generous leave package, including 22 days of annual leave (increasing with service), 5 days of study leave, and paid volunteering opportunities. You’ll also have your birthday off and the option to buy additional leave.

• Personal and Professional Growth: Benefit from weekly formal medical education sessions, assistance with revalidation, and access to the RCNi portal, which provides free resources for continuous professional development (CPD).

• Additional Perks: Take advantage of employee programs like Cycle2Work, season ticket loans, gym discounts, and childcare vouchers. You’ll also have access to the “Enjoy Work” entertainment and events at Chiswick Business Park, creating a vibrant and enjoyable work environment.

A Top Employer

International SOS is proud to have been recognized as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024. Our commitment to diversity, flexible working, and professional development has earned us this prestigious title, and we strive for excellence in everything we do.

At International SOS, we encourage every team member to bring their personal best to work every day, fostering an inclusive culture where your contributions are valued and your career growth is supported.

Ready to Make an Impact?

We'd love to hear from you if you're ready to take the next step in your nursing career and join a global team of medical professionals committed to providing world-class care. Apply today to become a Coordinating Nurse at International SOS and help us continue our mission of protecting lives and improving healthcare worldwide.

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