Mail Room Operator job

Job details

Here’s how the job details align with your 

Pay

• £11.44 an hour

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Job type

• Permanent

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Shift and schedule

• Monday to Friday

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Benefits

Pulled from the full job description

• Paid volunteer time

Full job description

About The Role

We are currently in the process of creating varied teams and encourage individuals from all backgrounds to apply.

Job Title: Mail Room Operator

Place: Leeds (in person)

Type of contract: Indefinite

Compensation: £11.44 per hour; in addition to extensive company perks, a wide-ranging flexible benefits program, and 2 days a year for volunteer work paid by the company

Shift: Part-time: 10:00 AM to 2:00 PM, Monday through Friday.

Interview Procedure: One-stage process

Why SCC?

• A workplace that is inclusive

• Great deal: strong foundation and company perks

• Hybrid working and core hours will align with the demands of the role.

• Opportunities for career growth and continuous learning throughout one's life

• Chance to become part of the biggest privately-owned IT Company in Europe.

Role purpose:

The Mail Operator role is the foundation of SCC Document Services' managed service operations. The person in this position will complete different tasks linked to the Receipting/Delivery & Dispatch role and will promptly meet any client needs as needed.

Mail Room Operator job

Key responsibilities:

• The individual in this role is expected to maintain a high level of professionalism when interacting with clients and actively represent SCC Document Services in a positive light, focusing on delivering outstanding customer service.

• Handling customer inquiries in person and over the phone.

• Ensuring quick and professional monitoring, acknowledgment, and response to both generic and business email accounts.

• Scheduling and receiving courier packages according to client requirements, company protocols, and specified SLAs.

• Make sure that the computer systems on the Site provide an exact representation of the items present on the site.

• Continuous monitoring is carried out on databases at the site to ensure adherence to regulations.

• Ensuring the security of all items in our possession, notifying Line Management of any vulnerabilities.

• Organizing and accessing paperwork, using a pre-determined filing structure.

• Make sure to collect and distribute all mail and courier items correctly using the appropriate systems, as well as sorting and delivering mail and parcels.

• Digitizing and uploading mail into clients' data systems.

• Making sure that all items are moved following manual handling guidelines.

• Providing advice and direction to new staff regarding site practices and protocols.

• Making sure all health and safety rules are followed and employees follow the guidelines, reporting any worrisome issues.

• To provide frequent updates to site management regarding any issues or ongoing priority tasks.

• Additional responsibilities as requested by site supervisors.

Skills and experience:

• Utilization of postage meters.

• Mailroom operations.

• Understanding UK and global mailing systems.

• Service provided to customers and management of complaints.

• Trustworthiness.

• Acting professionally.

• Feeling of immediacy.

• Taking responsibility for one's actions.

• Excellent communication skills, both in writing and speaking.

• Working different shifts on a flexible schedule.

• Performing precise work, while facing time constraints and tight schedules.

• Possess fundamental skills in IT.

About Us:

SCC, Europe's biggest privately-owned IT company, is headquartered in the new £7m office in Birmingham and we assist clients in achieving success by undergoing IT transformation and delivering exceptional customer service. We are a company where innovation thrives by bringing together distinctive ideas, individuals, and areas of expertise. We are an international business with a deep passion for technology, striving to simplify intricate processes.

We are an equal opportunities employer:

SCC is devoted to ensuring equal opportunities and taking a proactive and inclusive stance on equality and diversity in the workplace. All individuals, whether applying for a job or already employed, will not face discrimination based on protected characteristics such as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race, and religion or belief.

Mail Room Operator job

Apply Now:

If you are chosen for an interview and require any necessary accommodations, please inform the SCC Talent Acquisition team when scheduling.