Fraud Analyst

Job details

Job type

• Full-time

• 
  

Shift and schedule

• Weekend availability

• 
  

• Every weekend

• 
  

Full job description

 Job Summary:

JOB DESCRIPTION

Job Title: Fraud Analyst

Location: Remote UK

Contract Terms: Full-time Permanent (Flexible Shift)

Summary:

The role of a Fraud Analyst presents both challenges and rewards, encompassing all necessary tasks related to fraud detection and loss prevention. This includes but is not limited to, reviewing customer transactions, assessing fraud claims initiated by customers and/or financial institutions, verifying addresses, utilizing internal and third-party tools, and analyzing information and reports to identify and mitigate potential credit card fraud and other issues that could adversely affect the business. Additionally, the position involves preventing chargeback losses through the management of chargeback processes.

Essential Duties & Responsibilities:

• Conduct order screenings with accuracy and efficiency.

• Distinguish between legitimate and fraudulent transactions.

• Engage with customers via telephone to confirm purchases, necessitating regular inbound and outbound communication.

• Recognize and propose potential enhancements to fraud detection processes as required.

•  Detect fraud patterns and relay findings to the team and management.

•  Monitor voicemail, email, messages, and related communications for support inquiries.

• Foster effective working relationships with both internal and external departments as needed.

•  Review and manage chargeback responses to mitigate losses.

• Update fraud detection tools with chargeback results to avert further losses.

Desired Skills and Qualities:

Requirements:

• A minimum of several years of full-time professional experience is required, with at least one year in a customer service or call center position being preferred.

• Experience in areas such as e-commerce, online payment systems, credit card processing, fraud detection, law enforcement, or online investigations is advantageous. Other relevant experience may also be taken into account.

• Candidates must possess strong written and verbal communication abilities, proficient typing skills, and a professional demeanor on the phone.

• Attention to detail, along with robust analytical and organizational capabilities, is essential.

• A proactive attitude and a natural curiosity are highly valued.

• The ability to comprehend various systems and processes is necessary.

• Candidates should be capable of thriving in a fast-paced and rapidly evolving environment, effectively managing stress while meeting deadlines.

• Independence in work with minimal supervision is required.

• Reliability, punctuality, and excellent attendance are mandatory.

• A high school diploma or equivalent is required, with a bachelor’s degree being a plus.

• Availability for a 5-day workweek, including weekends and holidays, is necessary.

• Please note that shifts may be adjusted based on business requirements.

LIFE AT TICKET MASTER

We take pride in being a member of Live Nation Entertainment, the largest live entertainment organization globally.

At Ticketmaster, our mission is to connect individuals worldwide with the live events they cherish. As the foremost ticket marketplace and a leading global provider of enterprise solutions and services for the live entertainment sector, we are exceptionally equipped to fulfill this mission.

Our approach is fueled by a deep passion for live experiences and a vibrant, diverse culture fostered by approachable leaders, supportive managers, and dedicated teams. If you share our enthusiasm for live entertainment and wish to join a company committed to enabling millions of fans to enjoy it, we encourage you to reach out.

Our operations are guided by our core values:

Reliability 

 We recognize that fans and clients depend on us to enhance their live event experiences, and we depend on one another to achieve this.

Teamwork 

 We hold the belief that individual accomplishments are insignificant compared to the success that can be attained through collaboration.

Integrity 

We are dedicated to upholding the highest moral and ethical standards on behalf of the numerous partners and stakeholders we serve.

Belonging 

 We strive to cultivate a culture where everyone can express their true selves, have an equal voice, and access opportunities for growth.

EQUAL OPPORTUNITIES

We are dedicated to our workforce and strive to exceed the conventional discourse surrounding diversity and inclusion. You will find yourself in an environment that values inclusivity, where you are encouraged to express your authentic self at work. We are committed to supporting you in achieving a harmonious balance between your professional and personal life. As an expanding organization, we will promote your growth in both professional and personal goals, provide opportunities for new experiences, and facilitate learning from the skilled individuals around you. We prioritize talent and welcome applications from individuals regardless of their gender, race, sexual orientation, religion, age, disability status, or caregiving responsibilities.

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