Bookings Officer

 

Bookings Officer

Pay

• £23,957 - £25,532 a year

• 
  

Job type

• Full-time

• 
  

Shift and schedule

• Monday to Friday

• 
  

Location

Remote

Benefits

Pulled from the full job description

• Work from home

Job Title: Bookings Officer

Department: Administration

Location: Primarily Remote (with occasional onsite work at Betteshanger, Margate, Ashford, and Canterbury)

Salary: £23,957 - £25,532 per annum (dependent on experience and qualifications)

Hours: Full-Time, 37.5 hours per week (Monday to Friday)

Closing Date: 10th October 2024

Interview Date: 18th October 2024

Details about Spencer Private Hospitals

Spencer Private Hospitals provides exceptional medical services to private, self-funded, and NHS patients across three locations in Kent. Our state-of-the-art facilities encompass a variety of medical specialties, all delivered by a committed team of professionals. To enhance the quality of patient care, we are planning to expand our administrative team by hiring a booking officer, who will be responsible for overseeing patient appointments and ensuring efficient service delivery.

Job Title: Reservations Coordinator

We are in search of a personable yet meticulous Bookings Officer to become part of our vibrant administrative team. The successful candidate will primarily operate remotely, with occasional visits to our main office in Betteshanger. Additionally, travel to our sites in Margate, Ashford, and Canterbury may be required from time to time. This pivotal role ensures that our patients experience a smooth and positive journey from the moment they schedule their appointment to their visit to the hospital.

This position presents an excellent opportunity for individuals who thrive in a fast-paced, diverse environment and enjoy interacting with others. If you have substantial administrative experience, strong customer service skills, and outstanding organizational capabilities, this role may be an excellent match for you. You will work closely with our consultants across various specialties and locations to ensure that patient appointments are handled professionally and efficiently.

Key Responsibilities

• As a Bookings Officer, you will serve as a vital liaison for patients, facilitating the seamless scheduling of their appointments across our hospitals. Your primary responsibilities will encompass:

• Managing Patient Bookings:

• Oversee the coordination of outpatient, pre-assessment, and inpatient appointments for self-pay, NHS, and privately insured patients.

• Engage with patients to verify appointment specifics, ensuring their requirements are addressed promptly.

• Manage appointment cancellations or rescheduling, optimizing the schedules of consultants.

• Collaborate closely with consultants from various specialties to ensure efficient booking processes for all clinics and appointments.

• Providing Outstanding Customer Service:

• Offer exemplary customer service to all patients, both via telephone and email, maintaining a professional and compassionate demeanor.

• Act as the initial point of contact for patient inquiries related to their appointments, delivering clear and timely information.

• Exhibit a positive telephone demeanor and respond attentively to patient needs, providing a reassuring and friendly experience.

• Administrative Support:

• Ensure accurate documentation of patient appointments and keep all relevant booking information current in our systems.

• Utilize our hospital management software to schedule and monitor bookings, safeguarding patient data in compliance with GDPR regulations.

• Work with the broader administrative team to promote effective communication and workflow across departments.

• Prepare reports for the Bookings Manager to highlight trends, performance indicators, and opportunities for enhancement.

• Working in a Dynamic Environment:

• Adjust to the fluctuating demands of the business, ensuring efficient performance under pressure during peak times.

• Manage multiple booking requests simultaneously, completing all tasks within established deadlines.

• Demonstrate flexibility to meet the business's needs, assisting with additional tasks or projects as directed by the Bookings Manager or Administration Team Lead.

• Essential Qualifications & Experience:

• To excel in this position,

Benefits of Working with Spencer Private Hospitals

We hold the conviction that our personnel are fundamental to our achievements, and we are dedicated to providing a work environment that is both stimulating and fulfilling. As a member of our team, you will benefit from:

A competitive annual salary ranging from £23,957 to £25,532, based on your experience and qualifications.

Full-time, permanent employment with consistent working hours (Monday to Friday).

Prospects for career advancement within a vibrant and growing private hospital group.

Training and development initiatives aimed at enhancing your skills and facilitating career progression.

Flexible working arrangements that promote a healthy work-life balance.

Collaborative teamwork and support, nurturing a positive and inclusive workplace culture.

Application Process

We are eager to welcome a new Bookings Officer to our team. If you seek a rewarding position within a nurturing environment, we invite you to apply.

Please be advised that CVs will not be accepted for this role. To apply, please download the application pack by clicking the "Download" button on our careers page. After completing the application, submit it by clicking the "Apply for this job" button.

For any inquiries regarding this position or for additional information, please reach out to:

Jo Brown, Bookings Manager, at 01304 222532

Carina Pieries, HR Advisor, at 01304 222687

Or via email: recruitment@spencerhospitals.com

We look forward to your application!

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